Shipping & Returns

Shipping FAQ

Shipping within United States

International Shipping

Cash Back Reward Points Program believes in providing and delivering a wide range of products such as vitamins, minerals and herbal supplements in the most efficient and effective manner. We offer a variety of shipping and delivery options with competitive rates and delivery times.

Shipping within United States

Order Processing: Most of the orders are shipped within 5 business days of placing the order unless the product is back ordered. Please note that we do not ship on Saturdays and Sundays. International customers please scroll below to find more about the international shipping policy.

The total delivery time for your order is the period of time from when you place your order until the time you receive it. It is comprised of two parts: the processing time and the shipping time.

Processing time for an item is the time from when you submit your order to when the item leaves the warehouse. In most cases, this is 5 business days. Please keep in mind that these are estimates based on previous shipping times and may sometimes take a little longer based on stock availability and demand.

Shipping time is from when the item leaves the warehouse to when it arrives at your door. Standard Shipping typically takes 7 business days to arrive. Please see the charts and information below for more accurate shipping times. 

Free Shipping Policy:

Our minimum standard shipping charges are $4.95. offers free shipping for orders weighing less than 2 lbs (packed weight) and order value over $49 within the 48 contiguous states of United States of America.

For orders weighing over 2 lbs (packed weight) and order value over $49 will receive a shipping credit of $4.95 as per our "Free shipping for order over $49 and Under 2 Lbs" policy.

**Please note that extra shipping charges might apply for glass items, liquids, or very heavy packages due to the dimensions of the box. Please email for any questions and concerns. 

Customs and Duties: is NOT responsible for any and all packages detained/impounded/or returned to us by the country's respective Customs Department. It is the FULL responsibility of the customer to ensure that these vitamins and supplements are allowed by their Customs. Customs regulations vary greatly by country. If an item or items are returned to us due to non-compliance issues with your country's laws and regulations, a refund will be issued for the merchandise only, minus 20 percent of the value of your order as the re-stocking fee, and any other charges incurred such as quarantine fees, shipping fees or warehousing fees assessed by the customs in your country. 

International Customers may have to pay import taxes, customs duties, etc. These charges are separate from your shipping charge.

First-Time International Customers Credit Card verification Policy:

International Customers can order online just like domestic customers. However, please note that first time international customers MUST fax and/or mail a copy of the front page of their credit card statement (monthly statement/ bill sent to you indicating how much you have spent), or a copy of the front and back of your credit card along with a utility (water, electricity or gas) bill indicating your name + shipping address. This step is only done once for the first time customer to verify that you are indeed the owner of the card and that there is no fraud or misconduct. Only after verifying the credit card, we will ship the order. 

FAX NUMBER: 510-324-5300
TELEPHONE: 510-324-2900

International Business Opportunities:

If you are an international business, entrepreneur, or retail store interested in starting and maintaining a continual relationship with HerbsPro® and our vast inventory of nutritional supplements, please email We have several international accounts and herbal health partners around the globe who commit to repeat business with our company. This allows us to share our resources and products with a global market at a much reduced, discounted price as a result of this unique relationship. Due to the increased volume of sales and large discounts, international businesses are able to save money, increase profits, and penetrate the flourishing and exciting business of health nutrition and herbal supplements from the world's best brands. Also, please call or send an email to see if you are eligible for special discounts on volume purchases. HerbsPro seeks your patronage and encourages your business. We are willing to work with your needs to give you the best nutritional supplements at the cheapest prices.